SINGAPORE: Riding-hailing platform Grab has blamed a “system error” for unusually high prices wrongly displayed on its app, some of them above S$1,000 (US$778), on Wednesday (Aug 20).
The glitch was reported by some users around noon.
Users in both Singapore and Malaysia reported these sky-high fares appearing on Grab’s app and some users were affected by the errors, even with Grab’s safeguards preventing most bookings with incorrect charges from going through
Affected users of these prices have already had their refunds processed as of 9pm, Grab said in a statement on Wednesday night.
It was not clear earlier if any payments at that price point were charged to any riders.
Grab said the system error was an unwelcome surprise due to a misconfigured fee, which it corrected within 20 minutes.
“We are doing everything to learn from this so it doesn’t happen again,” Grab said.
In an earlier response to queries from CNA, Grab said its app was functioning as usual after the issue was resolved.
