MAINTENANCE
Some users have complained about the condition of cars they used on car-sharing platforms.
Both Tribecar and GetGo said their vehicles undergo regular maintenance at intervals recommended by the manufacturer, besides adhering to LTA’s inspection requirements.
GetGo’s Mr Toh said the company also conducts routine checks and has a system in place for users to provide real-time feedback.
Tribecar’s Mr Lee said its cars are taken out of service to be maintained typically at 10,000km to 15,000km intervals as recommended by the workshops. Almost all vehicles in the company’s fleet also undergo annual inspections, he added.
Besides reports by users on vehicle issues, Tribecar also proactively contacts “super users” in specific areas for their input on the vehicle’s condition, Mr Lee said.
Mr Ter Horst said Drive Lah does not face frequent reports of dirty vehicles or poorly maintained cars on its platform.
Although the company does not fully control how people maintain their cars, Drive Lah may block owners from offering their car on the platform if an issue has not been fixed, he added.
Mainly, owners who rent out their cars on Drive Lah keep them clean for their own use and personally maintain them, he explained.
“And also, if I’m renting your car, I feel that I need to be a little bit more careful when I use the car and that means issues like dirty cars – we hardly see it,” he added.
