Microsoft said on Wednesday (Jan 25) it was investigating an issue impacting multiple services including Teams and Outlook, with outage reports saying the platforms were down for thousands of users globally.
In an update at 4.15pm (Singapore time), the tech giant said that it had identified “a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps”.
Microsoft did not disclose the number of users affected by the disruption, but data from outage tracking website Downdetector showed more than 3,900 incidents in India and over 900 in Japan. Outage reports also spiked in Australia, Britain and the United Arab Emirates.
The Downdetector site tracks outages by collating status reports from sources including user-submitted errors on its platform.
During the outage, most users were unable to exchange messages, join calls or use any features of the Team application. Many users took to Twitter to share updates about the service disruption, with #MicrosoftTeams trending as a hashtag on the social media site.
Microsoft Teams, used by more than 280 million people globally, forms an integral part of daily operations for businesses and schools, which use the service to make calls, schedule meetings and organise their workflow.
