WHAT IS AGENCY?
Agency, at its core, is the psychological conviction that we have the freedom and the ability to shape our environment. Those with a weakened sense of agency often feel they are not in a position to change anything, or that nothing can be changed, and thus resign themselves to the status quo.
The philosopher Georg Wilhelm Friedrich Hegel described work as a dialogue between the human mind and the world. A sculptor imprints ideas from her mind onto the clay by working with it, by shaping it with her hands. And by working with the clay – pressing, pulling, reshaping – the clay shapes her mind by revealing more about its properties and what she can and cannot do with it.
It is through work that we gain a clear understanding of what we can and cannot do. It equips us with the necessary practical knowledge to effectively anticipate challenges, solve problems and craft strong strategies. Most importantly, it allows us to recognise and seize opportunities for innovation. In essence, work fosters mastery, builds confidence, and ultimately grants us freedom – the very foundation of human agency.
The challenge, then, is not to let AI sever this dialogue.
To use AI meaningfully to enhance our productivity, we must continue to stay “in the loop” – to be engaged, questioning and reflective.
This means being engaged in the things we are responsible for by resisting the temptation of simply accepting AI-generated answers uncritically. It requires having the curiosity to probe, the responsibility to stay engaged and understand what is really happening on the ground, and the courage to challenge the AI’s answers when our instincts say otherwise.
