SINGAPORE: DBS and POSB customers experienced “slowness” in accessing the digibank mobile app for around two hours on Monday (Jun 2), starting from about 2.15pm.
In a post on Facebook at 4.01pm, DBS said: “Some customers are experiencing slowness logging into DBS digibank Mobile.”
It advised its customers to make payments, check account balances, withdraw cash and place trades on its other channels while it worked to resolve the issue.
In an update at 4.38pm, DBS said that access to its mobile app had “returned to normal” as of 4.08pm.
“We appreciate our customers’ patience and are sorry for the inconvenience caused,” it said.
On outage tracking site Downdetector, users began lodging reports at 2.17pm, spiking to 1,060 reports at 3.34pm.
In the comment section of the bank’s latest post on Facebook, one user wrote: “Your app is down again.”
As of about 3.45pm, about 10 users said they had trouble accessing the app.
“This is becoming increasingly embarrassing,” read a comment.
A Facebook user asked why there was no update from the bank, while another noted experiencing slowness when logging into the app from a week ago.
