SINGAPORE: With Jetstar Asia set to cease operations on Jul 31, what happens if you have a booking, a voucher or a membership?
The Singapore-based budget airline, which is owned by Australia’s Qantas, operates 16 intra-Asia routes that will be affected by the closure.
What do I do if I have a booking to fly after Jul 31?
The airline will contact you directly with the option of a full cash refund. It will reach customers through the email address provided when the booking was made.
Customers who booked through a travel agent or another airline should contact them instead of Jetstar Asia.
Some customers may be offered seats on an alternative flight offered by Qantas-owned airlines, depending on what is available. The company said customers with connecting flights to or from Australia, and those traveling between Singapore and Bali, Manila and Osaka may be offered alternative flights.
The closure of Jetstar Asia does not affect flights operated by Jetstar Airways or Jetstar Japan. Jetstar Airways has flights between Australia and Southeast Asia.
Jetstar Asia currently operates flights between Singapore and destinations in Malaysia, Indonesia, Thailand, the Philippines, China, Sri Lanka, Japan and Australia.
I have a Jetstar Asia flight before Jul 31. Will the flight still happen?
That depends on whether the flight is affected by Jetstar Asia’s “progressively reduced schedule” ahead of the closure. The airline will notify customers or their travel agents if the flight is affected by the closure.
Those who have an active booking with Jetstar Asia can get the latest information through the airline’s travel alert page.
I don’t want to take my Jetstar Asia flight anymore. Can I do that?
The airline said it will offer “increased flexibility” for their customers before the closure. The latest schedule updates and travel advice will also be on Jetstar Asia’s travel alert page.
