Seven arrested over unauthorised address changes using ICA online service

SERVICE PARTIALLY RESTORED

In a separate news release, ICA said it has resumed the electronic change of address (eCOA) service for the “Myself” module, with additional security measures in place. The “Myself and my family members” and “Others” modules remain suspended. 

Those accessing the “Myself” module will now be required to additionally perform face verification when logging in using their Singpass account.

As of Monday, investigations have uncovered 87 attempts to change residential addresses, with 69 changes successfully executed, said ICA.

Of the 69 changes, the perpetrators had gained control of 17 Singpass accounts. After the suspension of the electronic service, ICA said it tried to contact the 87 affected individuals to inform them of the attempted change to their registered address, while house visits were made to those who were uncontactable by phone.

“For all the 87 cases, regardless of whether the attempt to change their address was successful, ICA is facilitating a replacement of their identity card, and restoring their registered address in our database to their legitimate one,” said ICA.

“The Singpass accounts linked to all the 87 cases have been reset or suspended.”

ICA said it is also working with GovTech to help the 17 users of the compromised Singpass accounts.

“In this regard, the Police and GovTech have been contacting relevant government agencies and private sector services (for example, banks and telcos) which the perpetrators might have accessed using the compromised Singpass accounts, to ensure that appropriate remedial or preventive actions are taken,” said the authority.