Although it has only been a month since the cat hotel’s opening, demand has been “piping hot”, Wang said. There have been owners who board their cats due to travel plans. Other bookings are for isolating the furry guests while their humans recover from COVID-19. There have also been owners who check in cats with behavioural issues.
For such cats, Wang, who has a diploma in feline psychology, carries out rehabilitative work. “We had an owner who had a cat rescued from the streets. When she left, she was in tears because she was finally able to touch him.
“In fact, when the owner sent him here, she was covered with scars,” Wang recalled. “We don’t just observe the cats, we observe the owners, too. As much as I can, I try to guide owners on how to interact with their cats.”
HAPPY HUMANS, HAPPY CATS
Underpinning the experience at The Luxe Meownor is Wang’s personal belief that “behind every happy and healthy cat, there’s a great carer”. It has spurred her to conduct cat care classes every weekend for humans to learn how to properly care for their feline friends.
“The aim of the cat care class is to arm attendees with basic knowledge on cats, such as the type of food to feed them, how to train them to use a litter pan, how to cat proof their house, and how to detect emergency situations that require a visit to the vet,” she said.
Spaces at The Luxe Meownor are also designed to foster bonding and camaraderie between the staff and volunteers. For example, The Chambermaids Hall, located on the second floor of the hotel, is designed as a comfortable space for staff and volunteers to relax and hang out.