SINGAPORE: DBS and POSB internet banking and payment services have been restored after they went down for several hours on Thursday (May 2).
DBS and POSB digibank online and mobile services returned to normal at 7.37pm and 7.41pm respectively, the bank said in an update. Services on DBS PayLah! returned to normal at 8.03pm.
The bank had earlier said at 6.54pm – about an hour after the outage was first reported by users – that it was aware of the issues.
“We have identified the issue and have activated measures to recover the services,” said the bank. “You can continue to use your DBS/POSB credit or debit cards to make payment.”
It added that people could also use the ATMs nearest to them.
DBS Wealth clients could contact their relationship managers to place trades, while Vickers and mTrading customers should contact the Vickers hotline at 63272288 for help.
“Please be assured that your monies and deposits remain safe. We are sorry for the inconvenience caused,” it said at the time.
Downdetector showed that users started reporting disruptions with DBS internet banking services at about 5.45pm.
